Schedule: 7am-3:30pm Monday-Friday with some Saturdays required during Peak Season

CAREER OPPORTUNITY

Provides technical assistance to customers in the installation and maintenance of Smurfit Westrock packaging machinery. This assistance includes machine audits, planned maintenance and other customer requested technical services. Provides independent support to the customer. Is capable of information gathering and is able to bring the knowledge from the field back to Smurfit Westrock Service Management, Engineering and Sales.

How You Will Impact Smurfit Westrock

• Provides on-site customer services including installations, preventative maintenance and audits in Canada. Must be available to work occasionally in the US when required.
• Provides accurate and timely service, audit, installation and expense reports
• Provides input/feedback for continuous improvements and changes
• Provides installation and commissioning support for new machines in customer’s facilities
• Leads by example, safety and accountability are a fundamental responsibility of each team member.
• Ensures safe and healthful working conditions and an organized work environment.

Responsibilities: 

• Installation and servicing of Smurfit Westrock Packaging Machinery
• Support of equipment both mechanically and electrically
• Sell services and parts based on audits
• Schedules are often dictated by customer requirements
• Report to regional service manager daily
• Conduct an exit interview with customer prior to leaving the job
• Complete expense reports at the conclusion of each job
• Follow Smurfit Westrock and customer work/safety rules while in customer’s facility
• Maintain a good relationship with fellow employees and customers

What You need to Succeed

• Technical degree is a plus, but not required
• 2 to 5 years of field service experience, or related work experience
• Good personality for customer relations
• Good written and verbal communication skills
• Self-motivated
• Strong mechanical abilities
• Moderate PC skills required in Microsoft Office and search and navigation the internet
• Writes accurate and concise service and expense reports
• Review and/or contribute to procedure and training documents
• 90% travel with nonstandard workweeks hours including weekends, holidays and night shifts
• Passport is required
• Ability to travel to within the Canada, the US is expected
• Ability to keep current with technologies
• Willing to follow strict safety guidelines.
• Familiarity with electrical and mechanical drawings/schematics is a plus, but not required

Physical Requirement

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to:

• Ability to lift up to 50lbs, some heavy lifting and considerable moving of equipment required.
• Stand on your feet for 10+ hour
• Sit, stoop, kneel, or crouch
• Ladders or heights when needed
• Work off shifts (2nd shift, 3rd shift)
• Work with minimal supervision
• Sit on airplanes for extended periods of time (10 + hours)
• Be able to work 12 hour shifts
• Stand; walk, use hands to finger, handle or feel, reach with hands and arms, talk and hear
• Use standard business equipment, such as computers, calculators, copying and fax machines
• Work around electricity and in small spaces
• Specific vision abilities required by this job include.
  1. Close vision, distance vision, color vision, and ability to adjust focus.

Performance Measurements

• Support the Vision, Mission & Values of Smurfit Westrock Safety and operational Programs. 
• Accomplishing Smurfit Westrock & Packaging Systems Atlanta service objectives
• Expense management
• Quality of work
• Customer satisfaction
• Working with management, colleagues, and customers
• Timeliness and accuracy of service paperwork; i.e. audits, service reports, expense reports
• Timeliness and accuracy of Safety goals & achievements for the facility

Training Requirements 

Safety training includes:

Job related training includes: 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to:

• Moving equipment
• Heat, and fumes
• The noise level in the work environment is moderate to loud

Personal Protective Equipment Used on the Job

• Safety Glasses, hearing protection, welding, Safety Shoes and/or other personal protective equipment and required while performing certain tasks or visiting certain areas. 
• Observe HSE regulations, encourages safe working practices, corrects obvious hazards immediately or reports them to the proper personnel.